In an increasingly globalized world, it is essential to provide a standardized and seamless user experience, irrespective of their geographical location. [Your Company Name] is taking a step forward by addressing this challenge.
# Project Highlights:
- Consideration of Backend and SDKs: This project encompasses both the backend and SDKs to ensure a comprehensive solution.
- End-User Time Zone Focus: The project prioritizes the end user's time zone over the client's to standardize user experiences.
- Real-Time Data Handling: For data sources equipped with webhooks, information, including summaries and events, will be sent immediately after reception, ensuring up-to-date data delivery.
- Time Zone Extraction: The project includes methods to extract time zone information from devices, web browsers, and data sources to ensure accuracy.
- Flexible Health Score Handling: Health scores will be delivered to clients based on their preferences, with different delivery times for physical, sleep, and readiness health scores.
- Customizable Timing: Clients will have the ability to set their preferred data delivery times.
FAQs
- Can clients change the time when information is sent?
Yes, clients will have the ability to set their preferred delivery times, allowing them to receive data when it suits them best.
- What happens if the device and mobile app are set to different time zones
The solution primarily relies on the device's time zone, as it is updated more frequently than that of a data source. Therefore, the device's time zone will be used for data handling.
- How can I set a time to send information to my users?
Contact our support department and they will make it happen.
- At what predetermined times is information sent?
- Let's remember that events do not have a sending time since they are sent once the event has been completed.
- For physical summaries: they will be sent at 00:01 the next day of the end user.
- For sleep summaries: Information is sent at 12:00 to the end user.
Let us remember that these schedules are predetermined, if the customer wants to change these shipments, they can do so by contacting the ROOK support team.
- What happens if when we send the information, for some reason we do not receive it?
We have a retry logic. On the first day we will try to receive and send the information once every hour until we can send it to you. If a whole day has passed and it has not been possible to send the information successfully, our technology will request said information once a day until we receive it. It is important to mention that after 30 days we will no longer send this information.